To purchase items simply click on the Add To Cart option of the item(s) that you want. The item(s) will then be added to your shopping cart. You can either view your shopping cart or Check Out. Items in your cart are not reserved for you and are available for other people to buy so make sure you act fast if there’s something you really want.
Unfortunately we can't make adjustments to an order once it has been confirmed. All is not lost though! As long as your order has not been shipped you can contact us within 2 hours to cancel your original order. Then you can go back and place a new order. However, if your order has already been shipped, best to follow our regular return process.
Processing time: 48 hours to process your order. International shipping takes around 7-21 business days. We will not be held responsible for any delays that are out of our control i.e. Customs delays, peak period congestion, failure to deliver by the local post office, failure of the customer to pick up their package from their local post office etc. Please refer to our Shipping Details page for more information.
Deliveries to certain countries may incur customs or import taxes. Unfortunately, since we don't have any control over these charges, we can't cover them for you. Import fees must be paid by the customer. If you are unsure if your order is subject to import fees, please check your local customs website and note that our orders will be dispatched from the United States, Japan, China or Hong Kong depending on the stock availability at our global warehouses.
We apologize and would like to make it up to you. Please contact us within 48 hours at email@example.com with your order number and a dated image of the product with the size and detailed description of the incorrect item(s) you received. We will replace your item at no additional cost to you.
If this happens we will inform you immediately. Your order was most likely cancelled because the item you ordered is in high demand and suddenly became out of stock. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 - 48 hours and your card will be refunded. If your order contains additional items, these items will be shipped to you. Only the unavailable item(s) will be removed from your order.
In order to select the correct size for yourself, please follow the sizing chart provided on each product page, as not all our products run true to size. If you require further help with sizing email: firstname.lastname@example.org.